Refund Policy

In-app purchases

Coins and subscriptions bought on iPhone or Android are sold by Apple or Google, and we cannot refund them ourselves. Request a refund from:

• Apple: reportaproblem.apple.com
• Google: the order history in your Google Play account

The store decides under its own policy. If it grants the refund, we remove the coins that purchase added.

Web purchases

When web checkout is offered, it runs through Paddle as merchant of record, and the refund decision is ours (Jum'a Alsafartee, a sole proprietor established in Jordan).

• Unspent coins: refundable in full within 14 days of purchase.
• Coins spent on episodes: not refundable.
• Subscription: refundable in full within 14 days if unused; cancel any time and it runs to the end of the paid period.

When the fault is ours

If a paid episode would not play, you were charged twice, or the service was down, we return the coins or the money in full, no argument. Write to us.

Coins never expire

Coins do not expire, so there is no need to refund a balance for fear of losing it.

Contact

support@getfablo.com